Comprehensive and competent service is a central component of our company.
You can reach our Service telephone from Monday through Friday (7:00 am to 4:00 pm) under: +49 (0)71729105-77
Processing (and assistance) of your fault is important to us. In many cases, our experienced customer service technicians can assist you during the initial conversation. Otherwise, after successful problem-analysis, we will forward your service order as soon as possible to one of our qualified service technicians for further processing.
On workdays, excluding Saturdays, you will be contacted within 24 hours after receipt of your written service request/order to arrange an appointment.
For commissioning of your new machine, please promptly contact our Service Scheduling Department (10 workdays before beginning assembly)
E-Mail: Service preliminary planning